Public Statement: Cybersecurity Information about our Selby Acoustics website.

At Selby Acoustics, the security of our customers’ personal information is paramount. We are committed to transparency and providing our customers with the highest levels of protection.

Recently, we identified and swiftly addressed a cybersecurity incident involving malicious code embedded without our knowledge on our checkout page. This tool may have potentially compromised some customer data, including personal information and credit card details, during the period between 19th August and 13th September 2024.

We want to emphasise that only a minimal number of customers may have been affected, and all customers who could potentially be impacted have already been notified directly. If you have not been contacted directly, this breach will not have affected you.

Upon discovering this issue, we acted swiftly, collaborating with leading cybersecurity experts to secure our website, eliminate the vulnerability, and introduce enhanced security measures to prevent reoccurrence. We are continuously monitoring our systems to ensure the ongoing safety of our website and your personal data.

While there is no evidence that any potentially compromised information has been misused, we encourage all our customers to monitor their account activity and be cautious of phishing attempts.

We deeply regret any inconvenience this may have caused and appreciate your trust in us as we work diligently to maintain your security.

If you have any concerns or questions, our Customer Service Team can assist you at (03) 8797 2050 from 9:00 am to 5:00 pm, Monday to Friday.

Thank you for your continued support.

Sincerely,
Shaun O’Brien
Selby Acoustics